Role Overview

Liaise with customers to co-ordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer.

 

Key Responsibilities:

Liaise with customers to co-ordinate customs entries for the shipment of goods; full declarations both imports and exports, transition declarations (T1’s) applicable on exports, and CFSP frontier and supplementary declarations as required by the customer. Provide information to customers, freight forwarders, hauliers and DHL internal stakeholders in a timely and appropriate manner promoting excellent customer service and engagement. • Ensure all documentation is completed to meet timelines, and process requirements. Ability to deal with critical requirements, and problem solve activities within processing timelines. Maintain all customs entries files both electronically and also hard copy files where required for certification and documents. Manage queries from the Global Service Centre (GSC) and also responses from HMRC and other UK Governmental Departments in terms of declaration responses. Sending and issuing data to the Global Service Centre (GSC) where applicable. Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption Contribute to the First Choice continuous improvement program    

Skills and Experience:

Strong IT skills Good communicator Excellent telephone manner Strong organisation and planning skills  

Benefits:

A competitive salary Generous holiday entitlement Eligibility to participate in the Employee Incentive Bonus Scheme Pension scheme which includes life assurance Access to professional employee assistance and wellbeing programme A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts Training and Development opportunities with a strong focus on internal promotion  

HOURS/SHIFT PATTERN: Night shift (4 days on, 4 days off)

REPORTS TO: Customs Manager

 

What’s Next?

If you would like to be considered for this position, then please apply using the internal jobs board with a copy of your CV outlining your experience to date and suitability for the role.  We recommend that you advise your Manager of your intent to apply for this position.