Descriptions & requirements

About the role:

As the Customs Brokerage Supervisor, you will be instrumental and responsible for the growth and development of the Customs Brokerage Business of TQL Global. We are looking for someone that has the proven success, knowledge and experience in the industry to help establish best practices while progressively growing a team. 

What’s in it for you:

Competitive compensation + comprehensive bonus and long-term incentive packageHealth, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401 (k) with company match Stability, support, and strength from a leading industry organizationWork hard, play hard – enjoy happy hours, team outings, company-sponsored volunteer eventsFortune 100 Best Companies to Work for (2023) and Forbes America’s Best Large Employers (2022)

Key Responsibilities:

Lead and mentor the Customs team that reviews and resolves compliance issues, continuously enhancing our processes to prevent potential issuesTrain new Entry Writers on operations, compliance, and systemsRespond to internal and external customer inquiries and follow up to ensure issue resolution and customer satisfactionOversee the provision of customs brokerage services to TQL Global’s customers Develop, implement, and continuously enhance all Customs brokerage policies and proceduresAssist in mapping company process flows and continuously review to identify efficiency gainsReview, file, audit and process US Customs documentsReview and monitor all Customs rejections, requests for information, and other inquiriesResolve Customs and import compliance issuesMaintain up-to-date customer records and documentationStay current with developments and changes in regulations and other government requirements

Qualifications:

5+ years’ experience in Customs BrokerageStrong understanding of US Customs and related laws, regulations and requirementsBachelor’s degree in supply chain, business, economics, or related field preferredCaroWise experience is a plusResults oriented with the drive to grow a Customs brokerage businessAbility to lead, train and coach others

About TQL Global:

TQL Global, LLC (“TQL Global”) is a wholly-owned subsidiary of TQL, and is a licensed customs broker and ocean freight forwarder, and a TSA-approved IAC.