Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals350+ locations worldwideFortune 500Globally unified systems

Job Description

To support the customs brokerage manager in the smooth running of the department within the branch (ie) the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture. To stay in adherence to the company’s policy, procedures and business code of conduct.

Allocate workloads within team to ensure smooth operations during peak activity or staff absence.Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.Monitor duty deferment usage and levels.Promote productivity tools (e.g., using edoc, customs database, process management, customs system, PSM, Customer Profiles, Vector).Ensure all new business is transitioned correctly.Audit of files in accordance to AEOMaintain a positive relationship with the Brokerage Manager, Trade Compliance Manager and support all compliance efforts and trainings.Promote productivity tools (e.g., using edoc, process management, Expo customs).Follow up refunds with Customs authorities.Send client report requests through the available database (expo request, expo reporting).Provide content for Customer reviews – Duty / VAT outlays and challenges.Participate in conducting staff appraisals, at a minimum of once per year per employee.

Qualifications5 to 7 years of experience in Customs Brokerage operationsIn-depth knowledge of global logistics and trade compliance regulationsStrong problem-solving and conflict resolution skillsExcellent active listening and communication skillsProven ability to provide constructive feedback and coachingDemonstrated teamwork and cross-functional collaboration abilitiesCustomer-focused mindset with a service excellence approachProficiency in relevant software tools (e.g., MS Excel, Word, and industry-specific systems such as CHAMP, SAP, or internal brokerage tools)English language fluency (spoken and written); additional languages are a plusStrong attention to detail and ability to manage high volumes of transactional work with accuracyAbility to lead, mentor, and support a team in a fast-paced environment

Additional Information

Expeditors offers excellent benefits:

Paid Annual and Sick LeaveHealth InsuranceTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus