Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionWHAT YOU DO
Tasks and Duties
Receive documentsPrepare customs entries in Customsware or other customs software, or through a 3rd party.Understand the elements of the Import & Export customs SOPEnsure accurate and timely data entry into operating systemsEnsure timely customs clearance of shipmentsMonitor customs clearances and communicate with customersCoordinate trucking (FCL/LTL) for both air and ocean import and export operations and distributionEnsure accurate and timely billing in accordance with company and customer requirementsPhysical Demands
Use of standard office equipment – computer with keyboard and mouse, phone, copy/scan machine, etc.Write with pencil/pen/markerFunctions performed primarily while seated at deskWHAT WE EXPECT FROM YOU
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding, and meeting needs. Proactively resolves issues and escalates when necessary. Builds rapport and consistently strives to improve customer satisfaction.Job Execution: Consistently completes quality work aligned with job expectations. Complies with company policies and government regulations.Reliability: Meets deadlines, is punctual, organized, and manages time effectively.Collaboration: Willingly assists others and works harmoniously with colleagues and superiors.Communication: Communicates professionally and effectively, both verbally and in writing, internally and externally.Culture: Embodies and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Completes at least 52 hours of relevant training per year and pursues professional development goals.Product Agent Job-Specific Performance Expectations
Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to operational procedures and customer SOPs.Timely and Accurate Data Entry: Maintains data integrity in operational systems and resolves exceptions promptly.Timely and Accurate Billing and Accounting: Invoices customers accurately and provisions service provider charges correctly, following credit approval processes.QualificationsGlobal logistics industry knowledgeGood computer skills (e.g., MS Excel, MS Word)Fluent in EnglishAdditional Information
Expeditors Key Performance Expectations
Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Expeditors offers excellent benefits:
Paid Vacation, HolidayHealth Plan: MedicalEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus