Objectives of the Position:

 

The Customs Asia Pacific (Executive) is responsible for customs related activities served out via Kuala Lumpur Asia Pacific Service Centre (Hub). The role’s objectives:

To enable business focus and delivery of service excellence from hub to support business needs.  To support hub customs operations related service requests, KPI reporting, dashboard and administrative support.To support compliance within BASF supply chain operational processes regarding Foreign Trade (Customs and Trade Control).To support any improvement and process implementation to ensure an agreed service level with cost control and in compliance with governmental regulations and BASF company policies.

 

Main Areas of Responsibilities and Key Activities:

 

      1. Delivery of Customs service to business

Collaborate cross-functionally with internal working partners in support of trade compliance, supply chain, and general company objectives and projectsSupport business unit queries related to customs such as duty review and analysisSupport organizing meeting with countries and any business review as necessaryRespond promptly to ad-hoc requests or urgent issues, providing support for special projects or tasks as they arise

 

Hub Customs operational responsibilities:Perform Customs Documentation review and validate all import documentations to ensure data accuracy and comply with customs laws and regulation regardless from global or local country perspective

 

Management of service mailbox including setup, access, out of office reply, retention and trouble shootingManagement of share point / team folders including access, retention and record keeping policy adherencePrepare monthly statistics and KPI report for service recipientMonitor performance from Service Provider to ensure smooth operationsSchedule regular meetings with Service Provider and Service Recipient Support process improvement projectsKeep up with regulations changes and take immediate action to comply latest requirementSupport the data preparation required for dashboards, including alerts and analysisSupport the standardization of reporting of departmental and organizational measurementsSupport the automation of routine data collection and develop reporting processes that aids operational performance managementSupport the process documentations (Standard Operating Procedure, Work Guide, Work Instruction) for customs hub operationsProactively address and resolve any discrepancies or customs -related issues (e.g., delayed shipments, missing documentation, tariff classification mismatch, etc.) by troubleshooting the root cause and communicating clearly with relevant parties

 

Customs Compliance responsibilities:Support Customs Compliance related assessment, health checks, audit and its documentationSupport operational and service documentation including Standard Operating Procedure, Work Instructions, Work GuideEnsure all activities comply with relevant customs regulations, trade laws and tariff schedules

 

    4. Process and system improvement responsibilities

Support any digitalization initiatives or automation for customs process and operationsSupport any system upgrade or enhancement related review and testing

 

Job Requirements:

 

Education:

Bachelor degree in any technical discipline, preferably Supply Chain Management

 

Working Experience:

Minimum 2-3 years relevant experience in Customs and Foreign Trade; familiar with Supply Chain operations

 

Technical & Professional Knowledge:

Experience in customs, trade law and practices of chemical and non-chemical products is desirableGood Microsoft office knowledgeGood analytical and work management skillGood knowledge of SAP and SAP GTS is highly desirable