Company Description

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 
Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.
With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.
Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

 

Job Description

Devoteam is looking for an experienced CWF Domain Business Lead to join our ServiceNow team. As a CWF Domain Business Lead your main responsibility is to grow & manage a team of IT professionals at your customers in order to support our clients digital transformation initiatives. 

ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationship-building and support skills of a CWF with the industry expertise and strategic thinking of a consultant.

Customer workflows domain currently covers following ServiceNow solutions: 

Main focus domains:

Customer Service ManagementField Service ManagementSales and order managementSourcing and Procurement OpsSupplier lifecycle operationsAccount payable Invoice processing

Other industry specific domains:

Telecom, Media & TechnologyHealthcare and Life scienceFinancial services operationsManufacturingPublic sectorRetail Service management

Your work activities will be: 

Responsibility for management and growth of the specific CWF domain in ServiceNow.Build the new business opportunities based on knowledge & experience.Advisory clients on IT and business challenges in the  domain.Helping clients to identify and solve business challenges.Implementing and optimizing state of the art processes and solutions to help our clients manage their systems efficiently and in a business-centric way.Responsibility for gathering and documenting business requirements from the clients.Assisting clients with the implementation and adoption of solutions as well as training and support as needed.Providing consulting services to our customers and partners.Taking part in internal activities inside Devoteam to help us grow (Contribution to the recruiting process, marketing activities, knowledge sharing).Participation in sales activities as business strategies and active sales in CWF domain, build offers, contribution in creating and maintaining pre-sale materials, leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Also responsible for business development - strategy, pipeline, offer, business plan etc., maintaining the list of projects and plan capacity, staying up-to-date with new products/services and keeping an eye on new business trends in the CWF domain.Close cooperation with project managers, developers, and other teams to support the implementation of ServiceNow solutions.

QualificationsMin. 5 years of business and expertise experience in CWF domain from consultancy role.Proven experience with implementing of ServiceNow solution or similar solution (SalesForce).Experience in Business Development pre-sale activities.Ability to approach CxO level stakeholders.Ability to drive offer preparation.Experience with leading teams and projects, strong leadership skills.Good general consulting and soft skills - structured thinking, analyse motivation and clarify and structure complex or ambiguous requirements, effective presentations, and stakeholder engagement.Advanced English (both spoken and written form).Advanced communication, negotiation and presentation skills.

Nice-to-haves:

Experience in leading client workshops German languageConnections with clients at CxO level in CEE region

Additional Information

Benefits and perks:

Salary up to 4200€ (based on candidate's seniority and experience)5 weeks of vacation per year4 “My Days” per yearFlexible working hours (hybrid model)Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc.Udemy for business accountMeal allowance up to 1023€ / year (4,57€ / per day)Cafeteria 40€ / month (MultiSport Card available)Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)Employee Referral ProgramSabbatical leaveRepurchase of hardware

Moreover, we offer:

Foreign business tripsAbove standard working equipmentCompany mobile phone (Android / iPhone)Company laptop (Windows / macOS)Coffee, tea, snacks and breakfasts in the officeCompany events and teambuildingsGifts for work anniversaries, promotion or childbirthFriendly and open culture

And last but not least, you can rely on:

Transparent framework for career growth, reinforced by annual performance evaluationsTrust and autonomy, with no micro-managementLearning from senior colleagues and opportunities to collaborate with professionals from various industriesOpportunities to attend conferences to keep skills up-to-dateWorking on a variety of projects for a broader range of experienceAdoption and utilization of evolving IT technologiesUsage of AI tools and access to elaborate, tailored AI training