The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.
An important part of CTXR’s charter is finding opportunities to engage thought-leaders, including policymakers, brands, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work, as well as accelerating and strengthening third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.
We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to work on our global program for improved perception of the trustworthy shopping experience in our stores. The candidate for this role excels at both developing successful engagement strategies and executing tactical plans with precision. Excellent communication and writing skills are crucial. This role is able to formulate a clear viewpoint on complicated issues, creating a concise and well-written narrative to support their perspective. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders, and working with cross-functional teams.


Key job responsibilities
• Serve as the Brussels lead for CTXR which means working hand-in-glove with PP and Policy Comms in addition to serving as the main connector and translator of overarching EU positions to CTXR colleagues at national-levels.
• Work on targeting and programs for pan-EU organizations and cross-European topics and programs.
• Help improve positive public perception of Amazon's shopping experience by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in the EU.
• Ensure a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.
• Work closely and collaboratively with design, program, and product teams from partner teams, including Public Policy, Public Relations, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.
• Support deepening relationships with third party organizations and advocacy groups and experience designing new opportunities for partnership and engagement.
• Identify and assess overall strategy, trends, and past performance to make recommendations that address business priorities.
• Help design and measure Key Performance Indicators for initiatives and clearly communicate progress and outcomes against program objectives, including in regular business and goal documents.
• Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.
• Lead overarching EU initiatives like the DSA Transparency report narrative, ensuring clear articulation of our content moderation practices, risk mitigation measures, and platform governance initiatives.
• Support Amazon’s participation in the European Union Memorandum of Understanding (MoU) on the sale of counterfeit goods on the internet, driving internal alignment, developing action plans, tracking deliverables, and serving as the primary point of contact for relevant stakeholder engagement.
• Serve as the main liaison to Brussels colleagues (PP, PR, etc.) and working across CTXR colleagues to enhance trust building efforts.


About the team
We are an external team laser-focused on protecting the customer's shopping experience. We look forward to having you on the team!