End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

 

Bachelor’s degree in engineering (Telecommunications, Computer Science, Electronics or related) with experience in telecommunication area.  Deep knowledge of Telecommunication Cloud Core network architecture (IMS, SDM, EPC and 5G Core) including Cloud Infrastructure technology (CNF and VNF) and desirable understanding in Applications like OSS (Assurance and Fulfillment),  Strong Technical Management process skills for complex solution integration of mobile core networks with IMS, LTE, VoWifi, 5G network technologies. Knowledge of Cloud Infrastructure solutions for Telco including Nokia CBIS and NCS, RedHat OSP and OCP. Basic understanding of Openstack, Kubernetes(k8s), Docker Container technologies. Knowledge of orchestration and life-cycle management of cloud, IP network and applications, up to full delivery life cycle automation with CI/CD. Business understanding and development. Customer Focus. Leadership & Management. Strong inter-personal skills like conflict management & resolution, ability to lead and motivate people, empathy. Fluency in English verbal and written communication is a must. Spanish native speaker.



 

• Technical contact and reference person for medium and big sized projects. 
• Working together with Project management and technical staff 
• Manages all the technical management activities defined in Customer contract with medium/large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. 
• Acts as primary technical interface and first technical escalation point within the Customer project*.
• Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
• Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
• Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
• Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
• Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
• Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
• Ensures network availability with Care project team.
• Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).
• When applicable supports Solution Managers to review adopted solutions and assumptions.*The term “customer project” refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.