Customer Svc Coord II Location: Warsaw, PL, 00-807 Requisition ID: 17960 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Podstawowe funkcje:** **Sprawna obsługa kolejek drugiej linii wsparcia. Koordynowanie pracami serwisu terenowego.** Likwidowanie powstałych problemów, monitorowanie działania sprzętu komunikacyjnego oraz urządzeń w kolekturach Totalizatora Sportowego. \#LI-YG1 **Zakres czynności i obowiązków:** + obsługiwanie kolejki zgłoszeń z Helpdesku dotyczących problemów w komunikacji – kolejka Komunikacja + weryfikacja problemu i zdalne ich usuwanie + w przypadku braku możliwości usunięcia zdalnego, wysłanie zlecenia naprawy serwisowej w terenie + koordynowanie zleceniami i pracami serwisu terenowego + wprowadzanie i usuwanie terminali do systemu centralnego + prowadzenie i obsługa baz danych dotyczących komunikacji, serwisu i awarii + informowanie klienta Totalizator Sportowy o statusie zlecenia + współpraca z serwisem terenowym + współpraca z serwisem komunikacyjnym + współpraca z innymi działami firmy np. operacje + obsługa dodatkowych projektów np. rollout + przygotowywanie raportów i procedur na potrzeby działu + wykonywanie innych poleceń przełożonego Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com . IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.