Customer Survey Liaison Officer We are recruiting for aCustomer Survey Liaison Officer to join our Team based in our Coventry Office on a part time basis, 3 days a week. The successful candidate will be responsible for gauging customer perception of Schindler’s performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio, improve performance in EI, NI, MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics, through NPS studies to improve, Quality, Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role. What you'll be doing: + Conducting in excess of 4000 customer telephone surveys pa + Administrating Schindler SAP based CSS process + Administrating Customer Complaints Database + Analysing the root cause of customer responses / complaints + Generating reports on a weekly basis to all levels of business + Assisting with the development & delivery of CSS induction training to FO + Maintaining and improving process & associated documentation + Analysing NPS information to improve Quality, in accordance with the Customer Excellence Programme + Any ad-hoc projects / duties as defined by your line manager. + Working in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements + Complying with Company Health & Safety requirements and set a personal example of safe behaviour + Contributing to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system What we're looking for: + A Self starter with a collaborative approach + Customer survey expert + Excellent telephone/Customer service skills + Analytical and reporting skills + Training delivery experience desirable + PowerPoint and Excel experience essential + SAP experience preferable Why work for us: + Competitive base salary + Generous Holiday allowance + Annual Company performance related bonus + Competitive Pension + Single Option Private Healthcare + Discounts & Benefits Scheme What’s in it for you? + Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day. + Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career. + Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued. We Elevate… Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamSchindler! Discover more onour career website (https://www.schindler.co.uk/en/careers.html) . At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. We Elevate