About Us

At One Sutherland, we’re a global team driven by collaboration, innovation, and a shared vision for success. We believe that diverse perspectives fuel creativity and problem-solving, which is why our inclusive culture is central to everything we do. Every team member contributes to our collective mission—working as One Sutherland, united in purpose and passion. We are proud to be an equal opportunity employer and are committed to maintaining a professional, respectful, and supportive workplace for all.

Position Overview: Technical Support Specialist (Spanish & English)

Location: Sofia | Full and Part -Time | Night Shifts

Are you passionate about new technologies, connected devices, and smart home solutions? This could be the perfect opportunity for you! As we continue to grow our service delivery center in Sofia, we’re looking for dedicated Technical Support Specialists to join our team. In this role, you’ll provide expert assistance for issues related to internet routers, Wi-Fi setup, smart control systems, and device integration.

Key Responsibilities

Deliver outstanding customer and technical support via phone and email

Assist with questions related to accounts, products, and orders

Use company tools and knowledge bases to troubleshoot and resolve technical issues

Provide clear, friendly communication that represents the client’s brand

Follow all processes and procedures as outlined by the client and company

Escalate or transfer contacts to relevant departments when necessary

Requirements

Proficient in Spanish (B2 level or higher)

Good command of English (B2 level or higher)

Strong computer skills and ability to multitask

Technical knowledge of internet routers and connectivity troubleshooting

Familiarity with consumer electronics and their setup

Ability to explain technical information clearly to non-technical users

Excellent communication and interpersonal skills

Flexible with working hours and night shifts availability

What We Offer

Competitive salary and long-term stability with a permanent contract

Paid, full-time training (1 month) to get you up to speed

21 days of paid annual leave

A comprehensive benefits package, including:

Additional health and life insurance

Meal and gift vouchers

Monthly transportation allowance

Recognition and reward programs

Personalized development training

Internal career growth opportunities

A modern, well-equipped work environment with dedicated relaxation areas

If you’re ready to grow your career in a dynamic, tech-driven environment—join us at One Sutherland!