Kforce has a client that is seeking a Customer Support Technician in Boca Raton, FL. Job Responsibilities: * Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners * Assists in coordinating audiovisual setups and video conferencing support * Responsible for Tier I software and hardware support * Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities * Enters call data into a tracking system * Escalates problems to higher level technical support professionals when necessary * Assists in the resolution of application, hardware and software problems * Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM) * Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed * Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software * Collaborate and assist with other areas of the IT department on projects and initiatives * Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday * Participate in after-hours (evening & weekend) on-call rotation * Travel to remote locations to provide support, as needed * Perform other duties as assigned Complexity: * Learner/entry level role; Provides Tier 1 support of low to medium complexity; Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers; Generally follows documented procedures and checklists