What You’ll Do: + Be the First Line of Support: Provide friendly, professional assistance via phone, email, chat, and ticketing systems. + Solve Problems Fast: Triage and resolve technical issues—or escalate when needed—using our Knowledge Base and SOPs. + Support Tech Needs: Help users with equipment requests, software installs, sign-on issues, and more. + Document Everything: Keep detailed records of actions and resolutions in our ITSM system. + Collaborate & Contribute: Work closely with teammates on support projects and process improvements. + Stay Organized: Juggle multiple tasks like calls, tickets, and chats with ease. + Be a Team Player: Show up on time, stay engaged, and bring a positive attitude—whether remote or in-office. What You Bring: Must-Haves: + 1+ year of customer service experience (call center preferred—expect 20–30 calls/day) + Strong verbal and written communication skills in English + Comfortable navigating computers and multitasking across systems + Eagerness to learn and grow in a tech-focused environment Nice-to-Haves: + Bachelor’s degree (especially in Computer Science, IT, or related fields) + Experience with ticketing systems like Salesforce or ServiceNow Why You’ll Love It Here: + A supportive team that values learning and collaboration + Real opportunities to grow into IT, tech support, or systems roles + A culture that celebrates curiosity, initiative, and great service + Exposure to enterprise tools and systems like Remedy, Salesforce, and ServiceNow Work Schedule: + This is a full-time position (40 hours/week). + Shifts will vary based on the needs of the call center and may include: + 9:00 AM – 6:00 PM ET + 7:00 AM – 4:00 PM ET + 11:00 AM – 8:00 PM ET + Flexibility is key—your shift will be assigned based on operational needs. Weekend & Holiday Coverage: + Approximately once every 3–4 weeks, you’ll be scheduled for a weekend rotation: + This includes working the Sunday before and the Saturday after your regular workweek. + You’ll still work a total of 5 days (40 hours) that week. + The call center operates 24/7, including holidays, so occasional holiday coverage may be required. If you're excited to build your skills, help people, and be part of a dynamic support team, apply now and let’s grow together! Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Luis Obispo,CA. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.