Start your new career as a Customer Support Specialist with MAU at our client in Peachtree City, GA. As a Customer Support Specialist, you will support consumer inquiries, troubleshoot technical issues, and ensure a world-class customer experience across multiple communication channels. This is a temp-to-hire opportunity.

What We Offer: Pay of $22.60 per hour Paid breaks and lunch Health, dental, and 401(k) benefits (with matching) Tuition reimbursement Temp-to-hire opportunity Supportive and collaborative work environment What We’re Looking For: High school diploma or equivalent 3+ years of proven customer service experience Proficiency with Microsoft Office and multi-channel communication tools Strong verbal and written communication skills Confident and professional phone presence Ability to manage time efficiently and handle customer resolutions effectively Sales-minded approach to offering value-added services Availability to work rotating shifts (8 AM–8 PM EST), including weekends and holidays What You’ll Do as a Customer Support Specialist: Deliver exceptional service to consumers via phone, email, and other communication channels Assist with technical support for tankless water heaters and related applications Guide customers through self-service issues or direct them to professional service providers Accurately document inquiries using internal tracking systems Process parts orders and provide assistance with parts identification Collaborate with purchasing to ensure timely inventory replenishment Handle parts order credits for returns or damages Monitor and expedite order statuses as needed Respond to inquiries regarding order status, returns, pricing, and product information Quote and gain approval for repairs and shipments Suggest updates for internal and external knowledge bases Maintain thorough knowledge of company products and parts Perform other duties as assigned Work overtime as required