Overall Purpose\n
The Customer Support Specialist acts as a liaison between suppliers and end customers with services and offerings throughout the supply chain. The Customer Support Specialist also helps build and foster the relationship between the supplier, end customer, and TRIGO HT with high quality customer service, while maintaining the highest performance standards.\n
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Reports to\n
Direct\u202f: Site Manager Indirect\u202f: Area Manager\/ Director of Operations\n
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Responsibilities\n\nBuild, manage, and foster strong positive relationships with customers (supplier and OEM) by providing the support they need related to warehousing, logistics, inspection, and other services. \n\n\nMaintain the customer's account while preserving customer confidentially.\n\n\nHandle general inquiries, address complaints, provide solutions to resolve issues as they arise.\n\n\nProvide support by tracking, receiving, inventorying, and shipping customer inventory in WMS.\n\n\nMaintain supplier customer inventory and records accurately.\n\n\nSystematically segregate, coordinate, and manage disposition non-shippable material.\n\n\nCreate customer specific documents relating to unique projects and requirements.\n\n\nBuild and send customer specific reports.\n\n\nPrepare and send Advance Ship Notices (ASN) and\/or invoices to end customer, both manual and EDI.\n\n\nConduct, investigate, and reconcile cycle counts and annual physical inventory.\n\n\nMonitor and communicate supplier inventory levels and supplier delivery performance indicators.\n\n\nOther duties and\/or responsibilities as assigned \n\n
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Job Skills & Competencies \n\nEnergetic, friendly, and professional attitude\n\n\nStrong interpersonal skills; written, verbal, and in a group setting.\n\n\nWork well under stress and deadlines; understand how to prioritize and multitask.\n\n\nGeneral understanding of warehousing methods and shipping procedures.\n\n\nProficiency using computerized inventory control systems and Microsoft Office Suite\n\n\nExceptional organizational skills and ability to discern which methods and systems to use per customer requirements.\n\n\nProven record of job diligence and attendance \n\n\nManagerial or Supervisory experience preferred. \n\n
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Knowledge, skills, abilities\u202f\n
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Hard skills\n\n\n
Values & attitudes\n\n\n\n
\n\nMust be able to speak and read in English language\n\n\nGood communications skills\n\n\nMust be able to multi-task\n\n\nAbility to work in a fast-paced environment \n\n\nAbility to handle sensitive and confidential material\n\n\nMust have\u202freliable transportation\n\n
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Global team spirit\n\nTeam player\n\n\nCaring for people\n\n\nOpen-minded\n\n
Excellence\n\nReactive\n\n\nResilient to pressure\n\n\nRigorous\n\n
Customer focus\n\nCustomer oriented\n\n\nReliable & trustworthy\n\n\nFlexible\n\n
Initiative\n\nAutonomous\n\n\nInnovative\n\n\nDaring\n\n\n\n\n\n
Work experience\n
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Overall recommendations\n\n \n\n\n\n\nDetailed Oriented - Ability to pay attention to the details of a project or task.\n\n
\n\nSelf-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.\n\n\n\n\nAnalytical Skills - Ability to use thinking and reasoning to solve a problem.\n\n
\n\nEnergetic, friendly, and professional attitude\n\n\n\n\n\n
Education background\n
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Overall recommendations\n\n \n\n\n\n\nHigh school diploma or GED required \n\n\nSupply chain experience preferred \n\n\n\n\nCustomer service experience is required.\n\n\n\n\n\n
About TRIGO Global Quality Solutions\n
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.\n
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.\n
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.\n
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.