Description Are you a compassionate and service-oriented professional with a passion for making a difference? Our client, a dynamic nonprofit organization, is seeking a Customer Support Specialist to provide exceptional support to donors, clients, and stakeholders. As a part of this mission-driven team, you will have the opportunity to contribute to meaningful initiatives while delivering excellent customer experiences. Key Responsibilities: + Respond to customer inquiries via phone, email, and other channels with professionalism, empathy, and attention to detail. + Provide accurate information regarding services, programs, and organizational goals to stakeholders, donors, and clients. + Troubleshoot and resolve customer issues, escalating complex concerns to the appropriate department or management for resolution. + Maintain and update customer records in CRM software, ensuring all interactions are documented accurately. + Build and nurture relationships with donors and clients to strengthen loyalty and engagement. + Collaborate with cross-functional departments to ensure seamless communication and resolution of customer needs. + Contribute to process improvement initiatives for enhancing customer support efficiency and effectiveness. + Stay updated on the nonprofit’s activities and programs to serve as a knowledgeable representative. Requirements + 2–3 years of experience in customer support or a related role; experience in the nonprofit industry is preferred but not required. + Strong communication skills—both written and verbal—required to handle sensitive and important conversations. + Proficiency with CRM software (e.g., Salesforce) and Microsoft Office Suite (Excel, Word, Outlook). + Detail-oriented with excellent organizational skills to manage multiple inquiries and responsibilities. + Demonstrated ability to work empathetically and effectively with donors, clients, and stakeholders. + Ability to work independently while being a collaborative team player. + High school diploma required; an associate's or bachelor’s degree in a related field is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .