Job Description

Position overview

A Customer Support Specialist provides customer support by assisting with the sales procedures. They help with sales-related problems, enter new orders, track orders, investigate shipping issues and manage customer accounts. Sales Specialist utilize technical expertise regarding products and processes to achieve the results, they are building long- term relationship with the clients.  To provide the best-in-class support to the clients, a sales support specialist has extended knowledge regrading identification portfolio regulations. They are the process experts when it comes to identification legislation in the client’s country, adjusting printing codes to particular’s need. A Customer Support Specialist assists clients through each step of the sales process and MTO product creation, helping them resolve any concerns or questions they may have while processing, tracking, and shipping orders efficiently. They have extended knowledge of the product portfolio, working as client’s best advisor when it comes to the product variations.

Role's responsibilities

The specialist will also respond to customer complaints and inquiries. Works in close collaboration with customers, sales, and marketing; provides professional support and interacts with internal and external customers to process the orders in the most efficient way. Providing telephone answers and online support (via email or web chat); Moreover, the customer support professional will support production; by answering questions and making sure that all the information has been handed over. They issue sales and export document; provide prices calculations and samples form. Offer’s preparation is a part of their usual responsibilities.

Education: University degree. Preferably with relevant specialization.

Skills Required:

Attitude to and preparedness for a continuous education

Constructive assertiveness in dealing with internal and external stakeholders.

Preferable experience in sales support

Excellent organizational and planning skills and handling conflicting time pressures.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Project Temps (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Client Management, Consumer Complaint, CRM Account Management, Customer Experience Management, Customer Relationship Management (CRM) Utilization, Customer Service, Customer Service Management, Customer-Support, Customer Value Management, Data Entry, Installation Support, Internet of Things (IoT), Management Process, Marketing, Order Processing, Phone Support, Problem Resolution, Product Information, Production Support, Product Portfolio Management, Report Preparation, Sales Process, Sales Quotes {+ 5 more}

 Preferred Skills:

Job Posting End Date:

06/21/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R354056