Description We are looking for a dedicated and detail-driven Customer Support Representative to join our team in the Somerset, New Jersey area. In this role, you will play a key part in facilitating efficient customer service and supply chain operations. The position is fully on-site, offering a collaborative environment where you will handle freight logistics, resolve customer concerns, and ensure accurate and timely order fulfillment. If you thrive in a fast-paced setting and excel at problem-solving, this opportunity is for you. Responsibilities: • Provide accurate freight estimates and shipping options to support customer purchasing decisions. • Coordinate with carriers, third-party logistics providers, and internal teams to ensure smooth order processing. • Review and confirm freight quotes while identifying opportunities for cost savings. • Maintain up-to-date shipping information within relevant systems and databases. • Address shipment delays proactively and resolve shipping discrepancies, damage claims, and billing issues. • Assist Sales and Operations teams by managing essential logistics documentation such as Bills of Lading, freight bills, and proof of delivery. • Collaborate with team members to address customer concerns and ensure a high level of satisfaction. • Utilize platforms like FedEx, 3PL portals, and ERP systems to streamline shipping and logistics processes. Requirements • Experience with freight carriers and third-party logistics (3PL) shipping processes. • Strong proficiency in ERP systems, such as Prophet21, and CRM platforms like HubSpot. • Familiarity with shipping platforms such as FedEx or other 3PL tools. • Excellent communication skills and a customer-focused mindset. • Proven problem-solving abilities, particularly in logistics and shipping scenarios. • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook. • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .