Description This role supports a cutting-edge diagnostic technology used in the detection of sleep apnea and related respiratory conditions. As a Customer Service & Technical Support Representative, you’ll assist patients, healthcare professionals, and internal teams by troubleshooting technical issues, guiding users through device setup, and answering service-related questions. You will be the first point of contact for incoming inquiries and are expected to deliver a high level of service with accuracy, patience, and professionalism. This is a hybrid position that requires strong communication skills and comfort working in a fast-paced, mission-driven environment. Requirements + 2+ years in customer service or technical support roles + Experience supporting users via phone, email, and/or chat + Comfortable with dayshift (Wednesday-Sunday) + Ability to work independently in a remote environment + Strong troubleshooting, critical thinking, and problem-solving abilities + Familiar with tools like Microsoft Office, Google Workspace, and remote support platforms + Strong written and verbal communication skills + Familiarity with Salesforce or similar CRM systems preferred + Bachelor’s degree preferred but not required + Previous experience in healthcare, diagnostics, or medical device support is a plus TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .