Customer Support Representative **Position: Customer Support Representative** **About Advanced Energy** Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide. **Position Summary** The Customer Support Representative (CSR) is the initial point of contact for inbound customer needs. Interacting daily with customers via phone, email, and web, the CSR acts as a representative of the customer to the company and use all available resources in order to provide accurate and prompt resolutions to customer issues and an overall positive customer experience. **Responsibilities:** + Takes responsibility for fully supporting customer from quote to invoice process. + Coordinates frequently with local and remote Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a positive customer experience. + Uses SAP and/or Oracle to provide and update delivery schedules and reporting status to the customer. + Responsible for invoicing and keeping accurate records. + Uses independent judgment in prioritizing and expediting units and examining warranty claims to produce better quality and speedy turnaround of customer requests. + Sales Order Entry – Power, Spare Parts, & SFDC: Order Entry process (SAP) and (ORACLE) + Service Order Administration – Power & SFDC: Service process (SAP). + Routine reporting functions: sales open order report,RMAbacklog, service reports, and revenue reports. + Maintains constant communications with customer and is responsive to both internal and external customer needs. + Executes proper processes for DEMO/EVAL units. This includes record, ship, return, and report on these units. + Clerical tasks as assigned such as filing tax forms and customer purchase orders on SharePoint site and pulling data for audit purposes. + Receives and completes requests from customers to ensure customer satisfaction. + Works with efficiency and effectiveness to handle multiple, time sensitive tasks and meet expectations on metrics. + Works closely with Export Compliance Department on foreign trade transactions to ensure compliance with government exporting regulations. + Works as a member of the team by assisting and supporting each member. + Accomplishes daily tasks reliably and accurately. + Strives for improved functional proficiency. Identifies improvement opportunities within the group and works to remedy them. + Occasional travel for training or customer meetings. Travel expectation approximately 10%. + Other duties and projects are assigned as needed. **Qualifications:** + Graduate of Industrial Engineering, or any related course + 5 or more years of related experience providing customer service to electronic accounts. + Knowledgeable in Oracle or CRM tools + Conduct and manage customer meetings + Strong organizational skills + Proactive personality and an ability to work independently + Proficient Microsoft applications - Excel, PowerPoint, and Word + Willingness to visit their account locations multiple times a year + Fluent in written and spoken English As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate. **Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.** **We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**