Immediate Hiring for CUSTOMER SERVICE SPECIALIST @ GEORGE TOWN PENANG

Must be able to speak, read and write in Mandarin or Cantonese (Traditional Chinese) This position will require employees to do permanent night shift

Overview of CSS Role:

CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound and outbound phone callss. The CSS will be the primary contact for customers using the client’s food ordering application.

Responsibilities and Accountabilities
• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound & outbound phone calls).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.