It's fun to work in a company where people truly BELIEVE in what they're doing!
 

We're committed to bringing passion and customer focus to the business.

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

About The Role

We’re looking for a Support Manager ready to make an impact!
Join us at Kyriba and lead a passionate team committed to delivering world-class support. If you thrive on solving challenges, inspiring others, and creating unforgettable client experiences, this is your moment. Bring your leadership and industry know-how to drive service excellence and build lasting customer loyalty.

Key Tasks:

Lead and guide support consultants in managing and analyzing their support ticket queues.

Supervise ServiceNow ticket queues, ensuring balanced workload, timely assignment, and replies within SLAs.

Regularly review consultants’ ticket queues for coaching, technical investigation, and adherence to SLAs.

Assess ticket quality and service, provide feedback, and coach for improvement.

Ensure timely and clear communication to customers about incidents, changes, and events.

Serve as the escalation point, collaborating with engineering teams and joining calls for escalated issues.

Liaise with Development, Operations, and Product teams to follow up on incidents, problems, and changes.

Drive creation and delivery of RCAs, coordinating with R&D and TechOps for required input.

Focus on client satisfaction, delivering quality answers, empathizing with clients, and understanding impact.

Develop career and learning plans for consultants.

Act as deputy to the Regional Client Support Director.

What We're Looking For:

Bachelor's degree or Graduate in Business/ Finance/Accounting or relevant work experience

3-5 years of experience in a support management role leading teams

Experience with treasury management systems preferred

Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

Hands-on experience with Internet products and technologies is a plus

Familiar with cloud-based service (SaaS) deployment and support is a plus

Additional language skills (Spanish, Italian, French) a plus

Why join Kyriba?

We offer you the potential to explore various parts of our business and grow professionally with the company. Opportunity to be part of building something exceptional in an international environment and lots of learning and growth in a globally scaling Saas company! We offer competitive salary + generous benefits plan + stock options available.

Diversity & Inclusion: Kyriba is proud to be an equal opportunity employer. We celebrate diversity and are committed to providing an inclusive environment for all employees.

Our Culture & Values: At Kyriba, we embrace a culture of community and ownership, guided by our “iCare” values:

Innovation: Rewarding achievements and fostering continual improvement.

Client Success: Understanding and enabling client success.

Accountability: Personal responsibility and continuous improvement.

Respect: Embracing diverse cultures and open communication.

Excellence: Striving for excellence through leadership and integrity.

Join us to make an impact and grow your career in a supportive and innovative environment!