Job Description SummaryThe M&D Engineer is the main contact to support Monitoring and Diagnostic products for the GULF cluster and occasionally in MENAT region.
He/She will capture customer and internal technical issues, create resolutions plans and assures completion to the customers satisfaction.

Job Description

What impact you’ll make

Provide advanced application technical support to GULF customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.Provide clear articulation and prioritization of customer issuesPerform detailed troubleshooting and data analysisInterface with all stakeholders to ensure completion of customer issuesFull ownership on customer cases from inception to resolution.Repair cases management when work is executed by internal or external stakeholder.

What you’ll do

Bachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D.Full understanding of Dissolved Gas Analysis principlesFluent in English and preferably one other region-specific language.Experience in troubleshooting electrical, electronic, and mechanical systems.Exceptional interpersonal and written/verbal communication skillsMust be able to wear all required personal protective equipment as required.Competency with MS OfficeCompetency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting

What will make you stand out

Experience with root cause analysis methodologiesPrevious experience with Industrial network protocols e. g. IEC 61850, DNP3, Modbus. Available to travel minimum 30% of the timeDriving license for car.

Additional Information

Relocation Assistance Provided: Yes