Overview We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities The Opportunity in Mexico City! Join our team to support the Canadian Field Sales team and our valued customers by delivering exceptional care. Your primary goal will be to make it easy for customers to do business with us by responding promptly and accurately to their inquiries, resolving issues efficiently, and consistently recognizing their importance to our organization. Your Impact As a Sales Support Associate Analyst, you will: Provide empathetic and professional support to customers and field sales teams via phone and email in a call center environment. Investigate and document service-related issues, escalate when needed, and ensure timely and effective resolution through clear communication. Adhere to standardized processes to ensure first-call resolution and deliver world-class customer service. Maintain exemplary attendance and punctuality to support team reliability and consistency. Qualifications Who We’re Looking For Fluency in English and French (written and verbal) is essential. University degree in Business or a related field, with 1 to 3 years of experience in customer service or a similar role. Strong interpersonal and communication skills, with a customer-first mindset. Self-motivated and proactive, capable of working independently. Skilled in managing multiple time-sensitive priorities simultaneously. Highly organized with a keen eye for detail and accurate documentation. A strong team player with a collaborative spirit. Demonstrates professionalism, patience, and a sense of urgency. Proficient in Microsoft Excel and PowerPoint. Experience in the consumer products industry is a plus. Solid analytical, problem-solving, and planning abilities. What can you expect from us: Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.