Customer Support Engineer H/M Job field : Customer services and support Location : Queretaro , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Professional status : Employees / Staff Spoken language(s) : English Fluent \# SAESA SHOP2-148687 Apply with one click Any questions ? **Job Description** The customer support engineer is in charge to adminístrate and provide help to the engine owner on the follow up of the shop visit processes, he participates to the daily gate revisión meetings, he helps to analyze technical shop findings report from subcontracted repair vendors and elaborate engine condition reports, elaborate on weekly status reports and eventually repaired and replaced parts report if required by customer although not limited to support other functions related to the shop visit follow up. The Customer Support Engineer is evaluated and reports directly to the account engine owner leader of each program, therefore reports functionally to the Customer Support Manager. The OJT and Objectives revision must be done twice a year under the same shceeme as for the engine owners. The objectives evalution will be done by the EO leader of the program to which is assigned.. GPEC and OJT are to be designed specifically for this new position and their development career path is based as follows: • Customer Support Engineer (Jr.) • Customer Support Engineer advanced (Sr.) • Option to eventually be appointed as EO. **Complementary Description** Process and elaborate inspection reports, Borescopic Inspections, inventories Analyze Exchange proposals and manage customer approvals Management of the engines stands repair process Updates databases such as SSO´s, Monitoring Tool, Inductions, Power BI, Docuware) Create and launch Sales Orders in SAP Prepare shop visit status reports and engines condition Attends to Gates review, Production and Genba meetings. Understanding of instructions and comercial guidelines Maintain, KPIs updated **Job Requirements** Ingeniero Aeronautico / Industrial /LAE o afin **But what else? (advantages, specific features, etc.)** NA **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. * CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace **Locate your future workplace** El Para-so - Chichimequillas - E.C., Coyotillos, El Marques76278 Queretaro Mexico Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.