**Position:** Customer Support Associate (mid/senior) **Job Description:** At Arrow, we're currently looking for a **Mid/Senior** **Customer Support Associate** . In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle. **What You'll Be Doing:** + Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. + Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process. + Backlog Management. + Responsibility for complex and high tier customer backlog. + Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands. + Pull reports from our Business Intelligence - BI system. + Handle SWAPS + Internal Requisitions - IR – ISO. + Allocations / Constraints Materials. + Work with BOMs. + Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents). + Work with COP inventory, (Customer Owned Parts) + Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites. + Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner. + Work with FA (First Articles) engineers to set up orders in the system. **Job Complexity** + Has developed knowledge and skills through formal training or considerable work experience. + Works within established procedures with a moderate degree of supervision. + Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. **What You'll Need** + 3-year degree and 3-4 years of experience or High school graduate with equivalent related experience. + Industry experience is preferred in a similar field. + Must be familiarized with BOMs. + Must be familiarized with ERP systems - Oracle is a plus. + Must be familiarized with Business Intelligent - BI systems. + Must be familiarized with the Quoting process. + Must be familiarized with Expedites. + Intermediate to advanced knowledge of Microsoft Excel is a must. + Experience supporting sales efforts. + Communication skills teamwork-oriented. + Ability to communicate fluently in English; knowledge of German or French is a strong plus **What’s In It for you?** + This is a full-time position. + Working in a multicultural environment. + Permanent contract. + Other benefits – Private medical care program, Multisport card + Hybrid role \#LI-KK1 #LI-HYBRID **Location:** PL-Gdansk, Poland (Aleja Grunwaldzka) **Time Type:** Full time **Job Category:** Business Support Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.