$45,000 - $60,000 / year Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. Job Description: The Customer Support Analyst I role develops requirements for custom programming and configuration to effectively support customers of MGA Systems, Inc. Specifically, the incumbent reviews, analyzes and evaluates user needs to create systems solutions that support overall business strategies. They will also document system requirement, define scope and objectives and assists in the creation of system specifications that drive system development and implementation. Essential Functions: Understanding and knowledge of commercial insurance, as it pertains to program business. Ability to retrieve, read and comprehend insurance rules and be able to apply those rules as it pertains to commercial insurance. Works on projects and matters of limited complexity and is closely managed. Develops business and functional requirements to support the operations team and developers in fulfilling customer requests. Develops acceptance criteria for use, provides quality assurance and user acceptance testing. Triages customers in crisis with pro-active communication, requirements development and release testing as needed. Looks for patterns that may indicate the core cause of an issue that has not been addressed, even when the immediate problem may disappear after initial issue resolution. Ability to process and configure data for custom changes to customer accounts utilizing company specific tools. Ensures that software licensing laws are adhered to. Keeps updated on evolving technologies related to company core business. Interfaces on a regular basis with customers, customer support and development teams. Other duties as assigned by management. Minimum Qualifications: Bachelor’s Degree or equivalent business experience. One or more years of experience in the commercial insurance industry. Proficiency in software applications such as Word, Outlook, Excel, Visio and SQL. Willingness to learn new applications and related tasks. Excellent verbal and written communication skills. Preferred Qualifications: Customer service experience a plus. Insurance Services Office (ISO) standards experience a plus.   Additional Requirements and Details:   Travel required up to 10% of the time.  Occasional lifting and/or moving up to 10 pounds.   Frequent repetitive hand and arm movements required to operate a computer.   Specific vision abilities required by this job include close vision (working on a computer, etc.).  Frequent sitting and/or standing.