Customer Support Agent - Dutch (Amsterdam based, onsite)

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. 

As a Customer Support Agent for the Dutch market, you will be the voice of our company. 

 

What you’ll be doing in this position

Supporting our Dutch-speaking customers by phone, email, chat and social media channels Supporting our merchants for all questions and inquiries about our POS solution You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

 

You’ll be great for this position if you have

Multi-tasking skills Excellent verbal and written communication (Dutch and English) Problem solving attitude Experience with CRM systems Demonstrated ability to work in team and also independently

 

Why you should join SumUp