About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Customer Support Agent

Location: Peachtree City, GA

**2nd shift**

Key Areas of Responsibility:

Receive and create service requests using customer information (including thorough documentation of problem and subsequent activity).

Utilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs.

Engage adequate third-party resolver groups to resolve incidents.

Ensure reported issues are being handled in timely manner and by appropriate resolver group, using known solutions documented in knowledge base.

Communicate with customers through various means (oral, written, electronic) until resolve

Determine priority based on information and documented guidelines

Follow solutions outlined in knowledge base

Follow established customer-specific processes

Pre-requisites:

High school diploma or equivalent

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Strong teamwork and interpersonal skills

Strong multi-tasking ability

Intermediate knowledge of computer networking and Excel

Prior call center experience

Experience using ticketing systems preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.