Company Description

Sutherland is seeking a reliable and detail-oriented person to join us as Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job DescriptionRespond to customer inquiries via phone, email, and web chat.Provide guidance on product usability, subscription management, and license issues.Perform initial troubleshooting and escalate complex technical issues when necessary.Manage customer requests related to account configurations, feature enablement/disablement, and report generation.Collaborate with specialized teams (Technical Support, Finance, Legal, and Partner Support) to ensure accurate and timely issue resolution.Maintain precise records of customer interactions in our internal ticketing system.

QualificationsFluency in English and German.Availability to work Monday to Friday, 10 AM – 7 PM (full-time).Based in Bulgaria.Strong communication and interpersonal skills with a professional and customer-focused approach.Problem-solving skills and a solution-oriented mindset.Ability to guide customers through self-service tools and instructions.Prior experience in customer service, technical support, or account management is a plus.Basic knowledge of CRM, software and virtual platforms, with a willingness to learn new systems.

Additional InformationJob Security: Permanent contract with long-term career opportunities.Health & Wellness: Additional health insurance, life insurance, and an Employee Assistance Program with 24/7 psychological support.Work-Life Balance: 21 days of paid annual leave.Compensation & Benefits: Competitive salary, food vouchers, and a partially covered Multisport card.Career Growth: Clear career paths with opportunities for internal promotion and professional certifications.Work Flexibility: Ability to work from home and a workspace in our Sofia office.Efficient Digital Processes: Enjoy a seamless experience with the digital administration of employee documents and HR processes, powered by e-signature technology.Employee Rewards: Attractive referral program, performance recognition, and gifts for special life events (e.g., birth or adoption).Community & Culture: Regular team-building events, wellness programs, and corporate social responsibility initiatives.Modern Work Environment: On-site parking (per company policy) and access to cutting-edge technology.

If you are ready to advance your career and be part of an innovative, customer-focused team, we want to hear from you!