Job Title:

Customer Success Specialist with English (4pm - 1am)

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 

Join us!  

What You'll Be Doing:

Act as an Implementation Consultant for LinkedIn Hiring solutions, guiding new Hiring Enterprise Program (HEP) customers through a seamless setup process;Drive implementation progress, ensuring timely and accurate integration of LinkedIn products;Conduct quality assurance checks to verify all client product integrations are successfully completed;Deliver customer value by promoting adoption, usage, and engagement, ensuring long-term success with LinkedIn Hiring;Maintain in-depth knowledge of LinkedIn’s suite of products to advise clients on best practices and optimization strategies;Track key customer lifecycle milestones, from onboarding to license activation, ensuring users are engaged and achieving their goals;Accurately document client interactions and activities in CRM systems;Support clients by triaging and resolving troubleshooting tickets;Working Hours: Monday – Friday, 4:00 PM – 01:00 AM;Hybrid role: 4 days per month in Office.

What We're Looking For:

Fluent English (written and verbal);Exceptional communication, collaboration, and project management skills;Confidence in engaging in client Face-to-face virtual interactions;Experience in Customer Support or Client Facing Interactions would be considered as an advantage;A proactive, problem-solving mindset with a focus on customer satisfaction;Strong analytical skills with the ability to interpret data, trends, and client feedback to identify growth opportunities;Advanced proficiency in MS Office (Outlook, Word, PowerPoint, Excel);Ability to prioritize tasks, manage time effectively, and work independently under deadlines;Experience managing tickets, queues, and cases within CRM platforms.

When We Offer:

Monthly transportation/internet allowance;Bonuses for key life events (marriage, birth/adoption of a child, university graduation);Comprehensive medical plan (health and dental care, fully covered by the employer);Life insurance coverage;Access to Voluntary Sport Card (Multisport).

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

#LI-DNI

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English (Required)

Time Type:

Full time

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