Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join our Customer Operations team as a Customer Success Specialist (CSS) and play a key role in shaping the end-to-end journey of our customers across the Mobility business. **Your Purpose** As a Customer Success Specialist for UK, you’ll be the single point of contact for your customer portfolio, ensuring seamless support from contract setup to order fulfillment and payment. You’ll be empowered to take ownership, drive improvements, and deliver best-in-class service that reflects our core values of performance, discipline, and simplification. **What You’ll Do** Depending on business needs, your responsibilities may include: Deal Management Manage bids, tenders, contracts, and pricing Ensure data integrity and compliance (e.g., trade, privacy, SDS) Troubleshoot and resolve issues proactively Order to Cash Oversee order management and credit processes Handle disputes and ensure timely, accurate invoicing Build strong, lasting customer relationships Sales Support Manage virtual customer relationships and portfolios Support key sales processes and digital engagement Digital Enablement Drive digital adoption and automation Use tools like chat, bots, and dashboards to enhance service Contribute to platform improvements and data analysis **What You Bring** Experience in customer service, operations, or sales support Strong collaboration and communication skills A continuous improvement mindset and problem-solving ability Digital fluency and comfort with data tools and platforms Ability to work independently and as part of a global virtual team English Language Proficiency C1 is required **What Success Looks Like** + You build trusted, long-term relationships with customers and internal partners + You consistently deliver accurate, timely, and proactive support across the customer journey + You identify and implement improvements that enhance customer satisfaction and operational efficiency + You champion digital tools and automation to simplify processes and reduce manual effort + You contribute to a collaborative, inclusive team culture and support others in achieving shared goals + You demonstrate ownership, resilience, and a continuous improvement mindset in everything you do **Why Join Us?** Be part of a global team delivering real impact Work in a dynamic, inclusive, and digitally driven environment Grow your career through continuous learning and leadership opportunities Ready to power world-class customer experiences? Apply now and help us shape the future of Customer Operations. Why Shell Business Operations Kraków? At SBO Kraków, we offer more than just a job. You'll join a diverse, inclusive, and fast-paced environment where your ideas are heard and valued. We are proud of our role in delivering high-quality finance services that enable Shell to thrive globally. What we offer: • Hybrid work model and flexible working hours • A vibrant and collaborative workplace culture • Opportunities for learning, development, and career growth • Exposure to global customer operations and transformation projects • Competitive salary and benefits package If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply