Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 82 million health consumers and over 900,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands.
The Opportunity
Castle Connolly, a subsidiary of Everyday Health Group, is looking for a high-performing and driven individual to join our Account Management team to support our physician and hospital sales. The Customer Success Specialist (CSS) will be a key member and report to the Manager of Customer Success.
This position will be essential for providing outstanding customer service, help maximize revenue and exceed team targets. The CSS will be responsible for cross selling and upselling integrated packages to doctors, marketing professionals and practice managers who are part of the Castle Connolly Top Doctor database.
The CSS will collaborate with the inside sales representatives and sales leadership to deliver support that optimizes the overall team’s performance. The ideal candidate will have previously worked with physicians and/or practice managers, be well organized, self-motivated, a team player, possess extreme attention to detail and business acumen. Also, they will have the ability to work in a fast paced, everchanging and multitasking environment.
Key Responsibilities
Manage active existing physician and physician practice accounts on a day-to-day basisSecure account renewals for existing business and upsell additional products and new opportunitiesOnboard and ensure prompt setup of new accountsUtilize CRM tools for record keeping and account information sharingCollaborate with other departments including research, marketing, editorial, social and ad operationsOversee partner operations including invoicing, renewal agreements, and other duties as assignedDemonstrates highest level of organizational skills and is detail orientedAbility to balance simultaneous projects, evaluate workload, and prioritize tasks based on impactDemonstrates a sense of urgency to attain and exceed desired resultsDisplays excellent troubleshooting and creative problem-solving skillsOperates in a cooperative and collaborative spirit to achieve shared goals across multiple functionsAbility to respond and react in a timely manner to requests from peers and external customersClearly communicate & set expectations, while taking ownership of deliverables and meeting deadlinesOther core competencies will be defined by your direct managerJob Qualifications
1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providersOrganizational skills with ability to manage multiple projects and deadlines simultaneouslyDetail-oriented with the ability to follow through on commitments and deliverablesProfessionalism, responsiveness, and a customer-first attitude in all interactionsStrong problem-solving and troubleshooting abilities; proactive and solution-focused mindsetAbility to work independently and collaboratively in a fast-paced, team-oriented environmentExcellent written and verbal skillsExperience with sales teams, sales partners, or b2b customersExperience with PowerPoint, Excel & email marketing platformsExperience with CRM systems, Salesforce is preferredBachelor’s degree
Our Culture and Values
We love collaboration, always desire to understand the business problem we’re solving, push decisions down as low as possible, and want to further our culture of innovation and experimentation. We created our values together, to embody both our audience goals and our workplace aspirations: to promote diversity and create opportunities; to be authentic; to enable wellness; to ignite passion and reimagine possibilities; to be results driven with a bias toward action; and to inspire connectedness.
About Everyday Health
At Everyday Health Group, a division of Ziff Davis, we work in a culture of collaboration and welcome those who desire to join our growing global community. We believe in careers versus jobs and people versus employees. We seek enthusiastic individuals with an entrepreneurial spirit looking for an environment that rewards your best work.
Everyday Health offers competitive salaries in addition to robust health and wellness focused benefits including medical, dental, vision, life and disability benefits; Flexible Spending accounts, 401(k) with company match, an Employee Stock Purchase Plan, Pregnancy and Parental leave, Family Planning Support via Maven, Flexible Time Off, Volunteer Time Off, Fitness Reimbursement as well as employee-focused engagement and education programs, including Employee Resource Groups and company-sponsored events. If you’re seeking a dynamic work environment where you can see the direct impact of your performance, then Everyday Health is the place for you.
Everyday Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. This is a remote position which may be performed anywhere in the Eastern United States except within the City of New York or Westchester County.
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