Description Are you an organized, friendly, and customer-focused individual with a knack for multitasking? Do you thrive in a fast-paced environment where providing excellent customer service is key? If so, we have the perfect opportunity for you! A local water treatment company is seeking a dynamic Customer Service Representative to join their team. In this role, you'll be an essential part of ensuring their customers are well cared for while playing a pivotal role in maintaining their service operations. Key Responsibilities As a Customer Service Representative, you will: + Make Outbound Calls: Proactively reach out to customers to remind them of upcoming appointments and ensure customer satisfaction with our services. + Handle Appointment Reminders: Send out timely notifications through phone calls, email, or text reminders to keep appointments running smoothly. + Assist with Inbound Calls: Answer calls from customers during busy periods to address inquiries, schedule services, or resolve concerns quickly and efficiently. + Welcome Walk-In Customers: Provide a warm and professional reception to customers who visit our office, assisting them with any questions and ensuring a pleasant experience. + Schedule Service Technicians: Coordinate with the team to effectively schedule technician visits, balancing priorities and optimizing routes to maximize efficiency. + Perform General Customer Service Duties: Go above and beyond to assist customers, track service issues, enter data into the system, and provide the highest level of customer care. Requirements We’re looking for candidates who possess the following skills and qualifications: + Customer Service Experience: Previous experience in a customer service or administrative role is preferred, especially in scheduling, calling, or front desk operations. + Communication Skills: Excellent verbal and written communication skills to handle outbound and inbound calls with a professional and friendly demeanor. + Organization Skills: Strong attention to detail with the ability to multitask and manage priorities effectively. + Tech Savvy: Familiarity with scheduling software, CRM systems, and common office applications (e.g., MS Office Suite). + Problem-Solving Skills: A proactive attitude toward resolving customer inquiries and offering solutions. + Team-Oriented: Enjoys working collaboratively with others to ensure smooth operations and exceptional customer experiences. If you’re excited to join a company that values exceptional service and teamwork, we’d love to hear from you! For immediate consideration, contact Robert Half directly at 610-882-1700! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .