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The Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What you will do?

Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience.

Act as the connecting thread for internal teams with the customer across the customer journey.

Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization.

Serve as a trusted adviser and advocate for clients.

Create customer success plan with each client.

Monitor and maintain customer health.

Educate clients on business value of solutions.

Aid customers in usage and value realization of solutions.

Partner with Account Executive(s) in preparing and conducting quarterly business reviews.

Drive customer advocacy within Equifax.

Utilize voice of the customer to inform product roadmaps.

Coordinate internal COE teams to benefit of customers.

Provide clients transparency on status of issues/requests.

Assist with resolution of customer support issues.

What experience you need?

Bachelor's degree in related discipline or equivalent experience.

5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role.

5-7 years of experience promoting value through the customer experience.

5-7 years of experience working with complex, multi-divisional, multi-geographical customers.

5-7 years of experience working with cross-functional teams.

Advanced English proficiency.

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What could set you apart?

Exceptional ability to communicate and foster positive business relationships.

Ability to establish milestones and keep all team members on task.

Strong project management skills.

Ofrecemos modalidad de trabajo híbrido, contamos con prestaciones superiores a los de la ley, viernes flexible, bonos vinculados a eventos personales y activaciones de bienestar laboral. Además tenemos plataforma de aprendizaje en línea, programas de reconocimiento, desarrollo de carrera profesional y entorno diverso y multicultural, ¡entre otros!

¿Estás listo para impulsar tus posibilidades? ¡Aplica hoy y comienza un camino hacia una nueva y emocionante carrera en Equifax, donde puedes marcar la diferencia!

Primary Location

MEX-Cuajimalpa

Function:

Function - Sales and Account Management

Schedule:

Full time