Customer Success Representative – Power Utility

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? 

Transform the everyday with us!

Siemens' Electrification & Automation (EA) unit's Utility Systems & Solutions division is dedicated to expanding and advancing EA's Utility and Engineering Procurement and Construction (EPC), and Solar Developer markets. Our comprehensive product portfolio includes medium voltage switchgear (AIS & GIS), outdoor circuit breakers, MV control, power equipment centers, overhead distribution products, low voltage motor control centers, photovoltaic (PV) inverters, and supplementary MV and LV products. These solutions are integrated into complete electrical packaged systems for utility distribution networks, substations, power plants, and renewable energy initiatives.

We are looking for a Customer Success Representative. This position can be remote.

Role Description:

The Regional Customer Success Representative plays a pivotal role in supporting our Account Team with new and existing business while ensuring customer satisfaction. This position leverages salesforce.com to manage customer interactions, monitor key metrics, and implement engagement strategies that drive retention and growth.

Key Responsibilities:

Opportunities and Orders:

Monitor pipeline and orders, ensuring data accuracy and cleanliness. Assist with updates as required to maintain accurate records. Review customer portals for RFQ activities and bid submissions

Cross-Functional Collaboration:

Track cases, shipments, field service activities, projects and other activities to ensure on-time performance. Engage with relevant departments to resolve issues and enhance customer satisfaction.

Regional Account Management:

Update account assignments to ensure clarity regarding team support roles. Maintain detailed account records to outline key programs and targets. Build and sustain strong relationships with customers in your designated region. Address region-specific customer needs to ensure satisfaction and loyalty. Engage with customers to provide an additional layer of regional support, when called upon.

Sales Enablement:

Oversee data collection and reporting in Salesforce.com to support programs, KPIs, and strategic initiatives. Assist with Monthly or Quarterly reviews, maintaining or gathering data from Salesforce or Tableau. Onboarding and Training: Manage the sales process and guide your regional teams through onboarding and continued training when necessary.

Data Analysis and Reporting:

Utilize Salesforce and Tableau to manage customer data, monitor satisfaction metrics, and generate insightful reports. Deliver detailed analyses to inform strategic decisions and highlight improvement opportunities.

You’ll win us over by having the following qualifications:

Basic Qualifications:

Bachelor’s degree or technical degree. 3+ years of experience in customer service, order management, warranty, or inside sales preferred. Willingness to travel domestically and internationally on a limited basis. (~10%)

Preferred Qualifications:

Strong experience using Salesforce.com standard objects, reports and dashboards Tenacity to overcome obstacles and drive success. Excellent verbal and written communication skills Strong analytical skills to identify customer issues and develop effective solutions. A customer-first mindset Solid understanding of business metrics and the ability to identify growth opportunities that align with customer success and company objectives. Familiarity with the Power Utility market, customers and products Proactive mindset Highly extroverted, with strong communication skills Ability to empathize with customer perspectives and deliver tailored solutions.

You’ll benefit from:

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is <$65,660 - $112,560>. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.