Hungry, Humble, Honest, with Heart. The Opportunity Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If so, join Nutanix as a Customer Success Representative and be part of a dynamic team that delivers exceptional customer service, improves retention, and drives revenue growth. About the Team At Nutanix, the Customer Success team based in Raleigh-Durham embodies a collaborative and dynamic work culture. The team is made up of talented individuals who are passionate about delivering exceptional service to our customers. With a focus on teamwork and shared success, the Customer Success team thrives in an environment that values collaboration and innovation. Despite being mostly based in Raleigh-Durham, the team works seamlessly across locations, leveraging technology to stay connected and deliver outstanding results.You will report to the Senior Manager, Customer Success, who is dedicated to providing mentorship and guidance to help you excel in your role. As part of a hybrid work setup, you will have the flexibility to work remotely most days, with just one day required in the office to engage with your colleagues and collaborate on projects. This balance allows for a mix of independent work and team interaction, ensuring that you can focus on delivering top-notch service to our customers while also enjoying a flexible work environment. Your RoleDeliver exceptional customer service and improve customer retention and subscription renewalsAdvise customers on maximizing the value of Nutanix solutionsWork closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rateCollaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolioDevelop strong relationships with customers and drive the design of tailored optimization plansMaintain consistent client-facing activities to increase product adoption and deliver valuePresent progress checks and drive customer conversations surrounding adoption and license expirationDevelop strategic long-term plans with customers and manage adoption and implementationCoordinate resolution of post-sale implementation issues with Engineering and Services team What You Will Bring4-6 years of software sales and customer adoption experienceSuccessful track record with renewal and recurring revenue modelAbility to connect customers' business objectives with technology solutionsKnowledge of virtualization, storage, servers, Cloud, and networking preferredStrong communication, prioritization, and time management skillsBachelor's degree or equivalentAbility to drive customer success and improvementCollaborative and strategic mindset

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