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The role involves accurately quoting according to company guidelines, handling customer complaints and service needs, and managing export freight payments. It includes preparing export documents for drop shipments, coordinating with forwarders, and assisting with overdue accounts receivable. The position requires processing customer orders, communicating across functions to resolve issues, and being flexible to take on new tasks. Additionally, the role contributes to business goals, particularly in customer service, by proactively addressing issues at assigned customer accounts and developing creative solutions. Multitasking and managing multiple responsibilities simultaneously are essential.

Job Responsibility

Quote correctly according to the company's quotation guidelines, approve through the system, and provide quickly

Handle customer complaints and customer service, respond to customer needs to relevant departments, and help customers solve problems

Request for payment of export freight regularly

Prepare drop shipment export documents and cooperate closely with the customer's forwarder to ensure smooth delivery

Assist in coordinating the best payment date with customers for overdue AR

Process and manage customer orders with order fulfillment process guidelines.

Communicate widely across functions to get problems solved.

Willing to take challenges and be flexible to accept any new tasks assigned.

Can manage multiple tasks at the same time.

Contribute to the business goals, in particular for Customer Service.

Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.

Qualifications

Bachelor’s degree or above.

2+ years related working experience with International trade

Familiar with INCOTERMS 2020

Good in English speaking, writing, reading and listening .

Good skill in Word and Excel.

Strong interpersonal and communication skills.

Be able to stay organized and constructive under high stress.

Strong aptitude for attention to detail.

Works effectively as part of a team and contributes to team goals.

Aptitude for learning new process and systems.

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.