Your Title: Customer Success & Renewals Specialist
Job Location: KL, Malaysia or Jakarta Indonesia (Hybrid)
Our Department: AECO
Join Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technology!
Are you passionate about building strong customer relationships, driving adoption of cutting-edge SaaS solutions, and securing renewals to fuel growth?
If you have a proven track record in Customer Success or Account Management and a knack for navigating software license renewals, this is your opportunity to make a significant impact with a global leader.
What You Will Do
Trimble is seeking a highly motivated and experienced individual to join our team as a Customer Success & Renewals Manager. In this dual role, you will be responsible for both driving customer success and managing the renewal lifecycle within our customer base. The ideal candidate will build strong customer partnerships, ensure customer satisfaction and adoption of our SaaS solutions, and secure renewals to maximize customer retention and growth. This role requires a proactive, customer-centric approach with a focus on delivering value, fostering long-term relationships, and achieving revenue goals.
Manage a portfolio of customers, from post-sale through the renewal process, ensuring their success and satisfaction.
Drive customer adoption and utilization of Trimble’s Construction solutions, conveying value propositions and acting as the primary point of contact.
Develop and maintain a deep understanding of customer business needs, goals, and challenges.
Build and execute account success plans in collaboration with customers, including product utilization and rollout strategies.
Coordinate the post-sale experience, enabling customers to achieve their desired outcomes.
Actively foster customer success through business value conversations, active listening, business reviews, and customer adoption planning.
Own and execute all phases of the renewal process, including account review, customer notification, quote creation, and closing renewals.
Identify risk as well as cross / up sell opportunities within accounts and work with Account Executives to support customer's growth / expansion.
Monitor at-risk renewals/accounts and develop action plans.
Collaborate with internal teams (Sales, Customer Success, Product Management, Legal) to develop customer strategies and address customer needs.
Prepare activity and forecast reports as requested.
Meet or exceed quarterly and annual renewal goals.
Handle incoming customer success situations.
Continue to transform and improve renewals processes.
Travel across SEA to visit key customers periodically, monthly travel expected.
What Skills & Experience You Should Bring
Demonstrable experience in Customer Success or Account Management in a SaaS company, ideally in construction technologies or related applications.
Associate’s degree preferably majoring in Finance, Accounting, or Business, plus one to three years’ experience in customer support, service and/or management, or equivalent experience.
Demonstrated experience in supporting a sales or financial-oriented organization.
Background/experience with sales processes including quoting, billing, and contracts.
Excellent written and verbal communication skills to effectively interact with customer decision-makers and internal teams.
Emotional intelligence with active listening skills to understand customer needs and identify solutions.
Experience developing strategies and success plans to maximize the value of technology solutions.
Executive presence and ability to build trusted relationships with decision-makers and end-users.
Proven ability to work cross-functionally and represent the Voice of the Customer.
Highly organized and self-directed with the ability to manage and prioritize multiple tasks in a fast-paced environment.
Motivated, goal-oriented, optimistic, and embraces change with a growth mindset.
Basic Project Management skills/experience.
Capacity to be self-motivated as a self-starter and work independently as well as in a team.
Proficiency in Salesforce and G-Suite; Gainsight is a plus.
About our Trimble AECO Division
Trimble’s Construction AECO Division is comprised of five divisions responsible for different products and services related to the construction lifecycle, including:
Design & Engineering
General Contracting
Civil Contracting
Trade Constructions
We are actively leveraging these industry-leading capabilities to deliver a unified Trimble Construction One (TC1) offering to our customers. Internally, TC1 represents a significant evolution for our product platform and go-to-market capabilities. Externally, TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.
We are a high-performing organization that champions diversity, inclusion, collaboration, and opportunity as we work to provide customers with continuously enhanced value on a platform of integrated products and services.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy