Your Title: Customer Success & Renewals Specialist

Job Location: Seoul, South Korea

Our Department: AECO

Join Trimble as a Customer Success & Renewals Specialist in APAC and play a pivotal role in shaping the future of construction technology! 

Are you passionate about building strong customer relationships, driving adoption of cutting-edge SaaS solutions, and securing renewals to fuel growth? 

If you have a proven track record in Customer Success or Account Management and a knack for navigating software license renewals, this is your opportunity to make a significant impact with a global leader.

What You Will Do

Trimble is seeking a highly motivated and experienced individual to join our team as a Customer Success & Renewals Specialist. In this dual role, you will be responsible for driving customer success and managing the renewal lifecycle within our customer base. The ideal candidate will build strong customer partnerships, ensure customer satisfaction and adoption of our SaaS solutions, and secure renewals to maximize customer retention and growth. This role requires a proactive, customer-centric approach focused on delivering value, fostering long-term relationships, and achieving revenue goals. 

Customer Success

Manage a portfolio of customers, from post-sale through the renewal process, ensuring their success and satisfaction.

Drive customer adoption and utilization of Trimble’s construction solutions by conveying value propositions and serving as the primary point of contact.

Develop and maintain a deep understanding of customer business needs, goals, and challenges.

Build and execute account success plans with customers, including product utilization and rollout strategies.

Foster customer success through business value conversations, active listening, business reviews, and adoption planning.

Identify risk and growth/expansion opportunities within accounts

Collaborate with internal teams (Sales, Customer Success, Product Management, Legal) to develop customer strategies and address customer needs

Coordinate the post-sale experience to enable customers to achieve the desired outcomes

Handle incoming customer success situations

Renewals

Own and execute all phases of the renewal process, including account review, customer notification, quote creation, and closing renewals.

Monitor at-risk renewals/accounts and develop action plans.

Prepare activity and forecast reports as requested.

Meet or exceed quarterly and annual renewal goals

Continue to transform and improve renewal processes.

What Skills & Experience You Should Bring

Experience in Customer Success or Account Management in a Global IT company, ideally in construction technologies or related fields.

Experience supporting a sales or financial-oriented organization.

Background in sales processes, including quoting, billing, and contracts.

Excellent written and verbal communication skills for effective interaction with customer decision-makers and internal teams.

Emotional intelligence with active listening skills to understand customer needs and identify solutions.

Experience developing strategies and success plans to maximize technology solutions' value.

Executive presence and ability to build trusted relationships with decision-makers and end-users.

Proven ability to work cross-functionally and represent the Voice of the Customer.

Highly organized and self-directed with the ability to manage and prioritize multiple tasks in a fast-paced environment.

Motivated, goal-oriented, optimistic, and embraces change with a growth mindset.

Self-motivated and able to work independently and in a team.

Proficiency in Salesforce and G-Suite; Gainsight is a plus

About our Trimble AECO Division 

Trimble’s Construction AECO Division is comprised of five divisions responsible for different products and services related to the construction lifecycle, including:

Design & Engineering

General Contracting

Civil Contracting

Trade Constructions

We are actively leveraging these industry-leading capabilities to deliver a unified Trimble Construction One (TC1) offering to our customers. Internally, TC1 represents a significant evolution for our product platform and go-to-market capabilities. Externally, TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.

We are a high-performing organization that champions diversity, inclusion, collaboration, and opportunity as we work to provide customers with continuously enhanced value on a platform of integrated products and services.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

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