Job Requisition ID #

25WD90538

Position Overview

Are you passionate about empowering Customer Success professionals through meaningful, field-relevant enablement? Do you thrive on connecting with teams, understanding their priorities, and turning those insights into impactful readiness and onboarding programs.

Autodesk’s Field Readiness team is looking for a Customer Success Readiness Specialist to support global CS field teams—including Customer Success Management, Technical Advisory and Customer Technical Success. In this role, you’ll partner closely with field teams to uncover readiness needs, co-design readiness plans and support delivery and adoption of training programs. You’ll also play a key role in change management—helping teams navigate transitions by reinforcing new processes, tools, and ways of working. You’ll be responsible for driving the “last mile” of readiness—ensuring that content is timely, useful, and directly tied to the evolving priorities of CS practitioners on the ground.

Key Responsibilities:

Build trusted partnerships with CS field teams to understand readiness needs and business priorities

Conduct discovery interviews and informal feedback loops to shape enablement plans

Develop, tailor, and deliver onboarding, training, and reinforcement content

Support the rollout of new processes, tools, and initiatives by aligning content to field realities

Collaborate with Program Managers and Instructional Designers to localize and scale enablement efforts

Track adoption metrics and qualitative feedback to drive continuous improvement

Serve as a readiness point of contact for specific segments or topics within CS

Support change management efforts by helping CS teams understand the "why" behind new processes, tools, or strategies

Act as a field advocate during transitions, collecting feedback and identifying friction points to inform program adjustments

Reinforce change through targeted enablement touchpoints (e.g., follow-ups, job aids, FAQs, office hours)

Minimum Qualifications:

2–8 years of experience in Customer Success, Enablement, Consulting, Program Delivery, or related roles

Strong relationship-building and active listening skills

Experience conducting discovery, gathering feedback, or needs analysis

Ability to develop and deliver live or asynchronous training (slides, workshops, job aids, etc.)

Clear, confident communicator with strong written and verbal English skills

Comfortable with tools such as Zoom, MS365, Airtable, and LMS platform

Experience supporting or facilitating change initiatives (e.g., tool/process rollout, role transitions, new ways of working)

Comfort navigating ambiguity and guiding others through change with empathy and clarity

Preferred Qualifications:

Familiarity with CS workflows (onboarding, renewals, success planning)

Knowledge of adult learning principles or enablement frameworks

Ability to manage multiple concurrent requests and prioritize based on impact

A collaborative mindset and enthusiasm for co-creating value with CS stakeholders

Additional languages and/or global team experience a plus

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

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