We are seeking a dynamic and results-oriented Mid-Market Quality & Escalations Leader to join our growing team in Atlanta. This role is crucial in ensuring exceptional customer satisfaction and driving continuous improvement within our mid-market segment. The ideal candidate will be a strategic thinker with a strong operational background, capable of managing executive level escalations, analyzing quality data, and implementing effective solutions. You will be responsible for collaborating cross-functionally, and acting as a customer advocate to resolve complex issues and enhance the overall customer experience.