Join a team recognized for leadership, innovation and diversity

Role Overview: 

As a Customer Success Professional you will be responsible for delivering exceptional\ncustomer experiences while simultaneously optimizing processes within the\nCustomer Success team. This position requires a balance of customer\nrelationship management skills with operational proficiency to drive customer\nretention, satisfaction, and overall success.

Responsibilities: 

Manage and grow strong\n relationships with key customers, acting as their primary point of contact\n and driving them to success by aligning with their goals and metrics.
Manage the entire Customer life\n cycle, from deployment and onboarding, through product utilization, to\n renewal and expansion. 
Advocate the customer and\n collaborate with internal departments (Product, Sales, RnD, Operations...)\n to address customers feedback and ensure delivering an outstanding\n customer experience.
Lead operational initiatives to\n streamline processes in the Customer Success team, including developing\n best practices for onboarding, product training, and support.
Collaborate with the CSM team\n to design and implement operational strategies that drive efficiency and\n align with business objectives, assess performance metrics and use data to\n inform decision making and strategy adjustments. 
Oversee and optimize the CSMs\n data tools and systems and to support workflow and reporting needs. 
Conduct training to CSMs on the\n effective use of systems to enhance productivity 
Identify bottlenecks and\n inefficiencies within the CSM processes and implement best practices for\n continuous improvement. 
Identify accounts at risk and\n be able to develop strategies to mitigate churn and enhance customers\n retention. 
Drive\n your customers renewals and expansions. 

Qualifications: 

Must Have: 

At least 3 years of\n experience in customer success and account management. A minimum of 2 years of\n experience leading renewal processes, with a proven ability to drive\n successful outcomes. Proven track record of building\n strong customer relationships and driving customer satisfactionProven track record of renewals\n management and driving commercial approach Familiarity with CRM tools such\n as SFDC and Gainsight. Strong analytical skills with\n experience in data reporting and performance metrics

Advantages: 

Experience in driving\n operational improvements within a Customer Success teamsProficiency in additional\n customer success tools and technologiesBackground in project\n management. Ability to adapt to changing priorities in a\n fast-paced environment. 

Skills: 

Customer Centric approach with\n the ability to advocate for customers needs within the organization and\n vise versa. Strong Project Management\n skills and attention to detailsAnalytical thinking and ability\n to develop actionable insights from dataProficiency in CS tools and\n technologiesAbility\n to adapt to changing priorities in a fast paced environmentAdditional InformationJOB ID: HRD262720Category: EngineeringLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaExemptGlobal (ALL)