Must be fluent in German with good English, and other languages are a bonus. 

The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.The Customer Success Manager is responsible for overall client satisfaction and referenceability, building and managing long-term business relationships between SailPoint and assigned client accounts.   This role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota carrying sales position, and represents a great opportunity for the right candidate to join our business and grow as a professional in line with our wider strategy.

​DescriptionManage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfactionProvide coaching and advice to clients on the use of SailPoint’s solutions; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how SailPoint can solve those problems.  Proactively share best practicesMonitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and servicesProvide strategic updates on clients’ performance to SailPoint Senior Management.  Provide regular status updates to account teams and Sales ManagersIdentify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growthEnsure customer renewal and retention for SailPoint

Requirements:

Bachelor’s degree preferred but not required; equivalent work experienceA minimum of 3 years Customer Success experienceStrong customer facing skills (executive presence, writing skills, phone skills).  Demonstrates a highly professional demeanorStrong consulting skills. Ability to gather and analyze information and produce strategic insights into clients’ organizational and technical challengesAbility to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audienceAbility to set and communicate expectations; skill in mediating and resolving problemsMust be highly organized and able to prioritize and process a number of tasks concurrentlyAbility to build lasting relationships based on trustTakes ownership of customer issues and drives to resolutionSelf-motivated, strong work ethic, creative, customer-centric personality

Travel:

Estimated from 10% to 15%

 

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.  Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.