Your Title: Customer Success Manager – Enterprise Asset Management (EAM) 

Job Location: Western part of the US (preferably in the Pacific or Mountain time zone) 

Our Department: Local Government, Owner & Public Sector 

 

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.  

 What You Will Do: 

As a Customer Success Manager, you will own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion. We are looking for a Customer Success Manager with prior experience in GIS, Cityworks, and customer/account management.  

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site customer visits, staffing conferences, and nurturing various Trimble integrations and communications.  

Increase customer platform usage and adoption  

Ensure customer satisfaction  

Establish a trusted strategic advisor relationship with the local government customers to drive strategic value  

Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision  

Manage customer escalations to various Trimble teams 

Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express 

TRAVEL: Approximately 30-40%. 

What Skills & Experience You Should Bring 

BS/BA in business management, GIS, geography, related field 

Solid knowledge of local or county government 

Knowledge of Community Development (building permitting processes, code enforcement, business  licensing), Public Works and Utilities in municipal and/or utility districts (water,  wastewater, stormwater, streets, and traffic)  

Knowledge of Cityworks, Salesforce CRM and of Esri GIS 

Prior experience in customer/account management 

Ability to interact with customer teams at various levels of technical and non-technical depth 

About Our Division 

The Local Government Division within the Owner & Public Sector is a leading provider of enterprise asset management (EAM) software and pavement management software for utilities and local government. Cityworks and Pavement Express solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure. 

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity.  Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office and Crystal Reports. 

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Bonus Eligible?

Yes

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contactAskPX@px.trimble.com