OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.

 

Your Impact:
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The primary goal of each Customer Success Manager is to ensure that each customer can successfully use OpenText Core Application Security services and that they renew their contracts. The CSM is responsible for post-sales documentation and daily customer scan requests. They interact directly with Project Managers (PM), Auditors, Testers, and the customers to ensure all services are delivered in accordance with applicable Product Service Descriptions and Service Level Agreements (SLA).

What the role offers:
The CSM role is driven by the individual requests of the OpenText Core Application Security customer. Daily activities of a CSM typically fall within the following responsibilities:

Ensure customers are successful using the Core Application Security portalManage the customer relationship and Onboard new customersManage customer contract renewalsCoordinate Core resources (where appropriate)Submit feature requests for customersRespond to activity in Help centre channels (Tickets, Email, Phone Calls)Troubleshoot customer issues within the Coer portalManage vulnerability reviews with customersSchedule meetings with customers (based on support level)and conduct quarterly service reviews with customersForecast customer usage for possible product expansionManage and track customer entitlement consumption and maintain accurate customer information in CRM toolsHybrid – 3 days onsite

What you need to succeed:

3 - 4 years in Customer Success, Sales, Customer Service, or Project/Program Management (or equivalent)College Degree along with experience in Appsec tools like Fortify on Demand, Checkmarx, VeracodeCustomer-focused service and sales experience preferredOrganized and detail-oriented with excellent written and spoken communication skillsAbility to quickly learn new systems, platforms, and understand how these affect customers Proficiency in Microsoft Office to provide accurate and informative reporting artifacts to customers, management, and team members

 

 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

 

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $x - $x; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.