About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. Key Responsibilities + Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.   + Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.   + Proactively engage with customers to enhance experience & reduce churn.   + Analyze account data to identify opportunities and craft growth strategies.   + Collaborate with cross-functional teams to resolve issues & align on customer goals.   + Capture and share customer feedback with internal teams for continuous improvement.   + Lead onboarding, training & adoption programs for customers.   + Manage commercial activities and ensure SLA compliance. What You’ll Need + 1+ years’ experience in B2B SaaS account management or customer success.   + Strong CRM knowledge and experience managing customer lifecycles.   + Excellent communication & interpersonal skills with a customer-first mindset.   + Data-driven approach to problem-solving and strategy.   Why SMS Magic? + Exposure to a global SaaS business with innovative technology.   + A high-performance, growth-oriented work culture.   + Competitive compensation & performance-based rewards.   + Flexibility, learning opportunities & scope to make high business impact.   About SMS Magic For 10+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch. 🌐 Learn more: www.sms-magic.com   Powered by JazzHR