Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Zego, a Global Payments Company, is a leading technology platform servicing the property management industry. Our unique product suite offers property managers a simple way to communicate with renters and homeowners via a mobile app, to collect rent, schedule maintenance requests, track packages and manage smart home devices
About the role:
The Customer Success Manager will be responsible for empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on their behalf. The primary purpose of this role is to provide value and build interpersonal relationships that foster customers who are active promoters. We do this by driving enablement externally and advocacy internally. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to help others.
What you’ll do here:
Proactively manage a portfolio of customers
Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events
Coordinate small internal customer projects
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Proactively identify and escalate at risk clients and product issues
Conduct quarterly business reviews with assigned clients.
Serve as a subject matter expert for services utilized
Ensure customer goals and objectives are met and deliver regular portfolio performance reporting
Research and assist with resolution of performance issues
Assist customers with general inquiries and initial research and escalate as necessary
Ensure 95% call to action compliance.
Provide a high level of actionable insight and data analysis to provide value for our customers.
Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
Be viewed by clients as a trusted advisor that understands their business and have Zego can help impact key business results
Participate in POD and attend Sprint review meetings .
Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc).
Consistently meets personal/team goals and quotas.
Develop and manage a book of clients from CSA covered segments
Mediate between clients and the organization.
About you:
2+ years experience in a Customer Success or Account Management role
Proven track record of success
Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
Proven ability to work in a fast paced, team centered work environment
Prior experience in Multifamily, HOA or Single Family Rentals
Technical aptitude and ability to identify alternative solutions to customer issues.
Ability to handle multiple, critical, high priority issues with a sense of urgency .
Proficiency with Google Suite Products.
Excellent communication– verbal, written, interpersonal with strong active listening skills.
Detail-oriented and dependable, with a positive and inquisitive attitude.
Ability to multitask, prioritize, and collaborate
Exhibit a high degree of self-motivation, drive and a proactive nature.
Bonus points if you have:
Bachelor's degree or higher
Real Estate or PropTech industry experience
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
This position is eligible to be considered for remote hiring anywhere in the USA.
#LI-Remote
Global Payments Inc. is an equal opportunity employer.
Sponsorship
Applicants MUST be authorized to work in the U.S. We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.