Job Requisition ID #

25WD90315

Position Overview

Do you have a customer first mindset and passion for building lasting relationships?  Do you thrive on change?
If this sounds like you, we are looking for a Customer Success Manager based in Japan to help Autodesk’s customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to make a meaningful impact on our customers, and Autodesk’s, success.

Real Customer Success is built on empathy and trust. The foundation of our culture is Customer First! 
 

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while ensuring proper onboardings and coordinating support to maximize a customer’s return on investment in Autodesk solutions.

Responsibilities:

Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe

Establishes measurable criteria for success and assists in building organizational alignment

Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions

Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required

Build trusted relationships as a trusted advisor and become a valued advisor by sharing insights and listening deeply to customer needs

Creates and coordinates account documentation including reports, proposals, business assessments, and recommendations

Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)

Minimum Qualifications:

3+ years in leading customer-facing organizations

Strong empathy for customers, collaborative mindset and drive to grow

You want to help and serve our customers: They win, so you win

You’re driven: No one needs to push you to excel; it’s just who you are

Eager to learn, adapt and perfect your work; you seek out help and put it to good use

Ability to manage influence through persuasion, negotiation, and consensus building

Deep understanding of value drivers in recurring revenue business models

Strong financial acumen including analytical and process-oriented mindset

Enthusiastic and creative leader with the ability to inspire others

Excellent communication and presentation skills

Business fluency in Japanese and English

Preferred Qualifications:

An interest of the manufacturing, architecture, construction or engineering industry

Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth

You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

Deep understanding of value drivers in recurring revenue business models

Strong financial acumen including an analytical and process-focused mindset

Understanding of Software-as-a-Service (SaaS) customer management

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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