Do you have experience with Customer Success?Would you like to be part of the fast-growing regional team and working with the top tier universities?
About our TeamThe Research Intelligence team specializes in understanding what data is available for research leaders and what tools are best leveraged to analyze the data. We provide research intelligence tools and data for customers who are looking for insights via analytics to improve their strategy and impact. We dive into complicated questions and find answers that are supported with accurate, in-depth analysis.
 About the RoleCustomer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios. They coordinate closely with Account Managers, Account Support, and all other support functions to ensure strategic goals are met within the account.
ResponsibilitiesDevelop new relationships - identify and nurture champions - facilitate product development through liaising between customer and product – identify requirements in relation to organizations’ ambition - navigate customer queries with relevant internal stakeholders. Delivering tailored value stories (value reinforcement) - Demonstrating product/services ROI.  Supporting closing new agreements/renewals with Sales team by identifying value story, customer needs and advocates for Elsevier solutions. Analyzing data & understanding of customer needs and ambitions (value story) while adding value based on experience.  Ensure that all digital & F2F training is fulfilling a need with the customer/audience; this includes both demonstrations of products as well as workshops.  Share experiences across customer facing teams as well as the greater Elsevier organization to share success stories and ensure value proposition is clearly communicated and understood. RequirementsUniversity degree  Minimum 3 years in a Customer Success role and/or background in customer engagement and driving customer adoptionExperience with products in product portfolio, or else similar products Background in customer engagement and driving customer adoption a plus Fluency in English & Korea
Work in a way that works for you:We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you:We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Medical Insurance: Coverage for your healthcare needs.Life Assurance Policies: Providing financial security for your loved ones.Accidental Death and Disablement Insurence coverAnnual Prevetive Heath Check -upVarious Paid Time Off: Take time off with Annual Leave, Sick Leave, Compassionate Leave, Compassionate Leave, Parental Leave, Marriage Leave, Examination Leave and Public Holidays.Long Service Award: Recognition for your dedication and loyalty.Employee Assistance Program : Access support for personal and work-related challenges.Flexible Working Arrangements: Balance work and personal life effectively.Access to Learning and Development Resources: Empowering your professional growth.About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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